frequently asked questions

The Solo-Step Overhead Track System is simple to use. View the following video for a full tutorial on how to use the Solo-Step.

Solo-Step DOES NOT install ceiling track systems in private residences. To find a physical therapy location with a Solo-Step near you, click here.

To learn more about our Freestanding System, which does not require ceiling installation, click here.

Yes. We accept Visa, Mastercard, AMEX and Discover credit cards. A 3% fee will be applied.

The Solo-Step® System provides partial un-weighting support to a patient to lessen weight-bearing stress.

  • Simple – no electrical/mechanical components to wear out
  • Fully customizable to fit any facility
  • The Solo-Step® System offers multi-directional movement, while many other systems only allow a single plane of movement, typically a forward direction. The Solo-Step® System eliminates bulky equipment, which allows natural movement and quicker advancement through therapy.
  • Floor space is valuable and limited. When not in use the Solo-Step®System takes up no room and frees up valuable floor space.
  • Can be used in conjunction with several type of Therapy/Rehab/Fitness products, like: Parallel Bars, Treadmills, Elliptical Machines, to name a few…
  • Solo-Step® has experienced installers for track installation. Only under special circumstances may you choose your own installer.
  • Installation schematics are provided
  • It can be mounted on any ceiling
  • Can be used with drop/tile ceiling (is mounted to the framework above tiles)
  • Can be mounted into Concrete, Steel Joists & Wood Beams
  • Solo-Step,® Inc. has engineers & architects available to assist with questions and customized installations
  • Solo-Step,® Inc. can provide installation to most areas in the US.  Please call Solo-Step,® Inc to schedule a time for an installation quote.

Facilities can elect to install the system themselves as they may have in-house professionals on staff to handle their installation. If a facility can not install the Solo-Step® System into their ceiling, the new portable system can provide the same benefits.

The Solo-Step® System is customizable to meet each facilities needs and has unlimited combinations of track systems. The following will determine which system is appropriate for a facility:

  • Space available
  • Types of patients treated
  • Facility’s Budget
  • Solo-Step,® Inc. has created basic packages but will provide a custom quote for a facility depending on the number of systems, length of track, and configuration.

Yes. Contact one of our Solo-Step® representatives to find out how to start the application process.

The following download; solo-step-quick-reference-guide is a brief manual on how to use and maintain your Solo-Step® system.

Professional testing has been conducted on the Solo-Step® track, trolley, and lanyard.

• Heavy-Duty Track tested and rated to hold up to 2000 pounds
• High Performance Trolley tested and rated to hold up to 1700 pounds
• Adjustable Lanyard tested and rated to hold up to 1400 pounds

Each harness has separate weight limits. Please view our accessory page to learn more about each harness.

Solo-Step,® Inc. has systems located throughout the United States and internationally. View a map of facilities who are currently utilizing the Solo-Step System.  Please call Solo-Step,® Inc, or click here, to find a nearby facility utilizing the Solo-Step® system.

(866) 631-1117

Request a free information packet to learn more about the Solo-Step to see if it would be a good fit for your facility
or feel free to give us a call to speak with a product specialist!
We will be able to answer all of your questions and provide additional resources if needed.

5.0
Based on 44 reviews
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Lauren M.
23:20 01 Aug 25
Rachel and her team are FANTASTIC. I cannot sing their praises enough. This is the second time working with her and solostep. Both times were phenomenal experiences. This time around, we had experienced a very poor interaction with a separate vendor (not by choice due to some existing rails of another brand we were trying to move) to have rails installed in our new facility. Finally, I had enough and reached out to Rachel to explain the issues we were running into. She didn’t skip a beat in coming to our rescue, setting up a meeting, and saving the day by confirming that solostep was indeed heroic and could perform our very challenging rail install. Not only was their pricing very reasonable, but she did everything in her power to help us meet our timeline considering our already delayed schedule. If you need an overhead support system, please look NOWHERE other than solostep. They truly are the best!
Response from the owner 16:44 04 Aug 25
Thank you for your kind review, Lauren! We're happy you are enjoying your new system. Please let us know if you ever need anything!
Rick H.
14:40 11 Apr 25
We recently had a unit installed in two of our healthcare system's therapy clinics. The product is American made. The customer support and ordering process was very smooth. The installers went above and beyond to provide great care. (They even swept the floor when they finished). The first day after installation we were able to help a client stand and feel her feet on the ground for the first time in her life. Pretty amazing!
Response from the owner 14:43 11 Apr 25
Thank you, Rick! Please don't hesitate to reach out to us if you need anything else!
Gina G.
16:17 23 Mar 25
SoloStep is fantastic! SoloStep came into our new facility and designed a “first of its kind” system to work in our space. Our PT providers love the reassurance the Safety Overhead Support (SOS) provides, enabling our clients to exercise and remain safe. Our clients comment multiple times daily about how much they appreciate the SOS and how their fear of falling reduces dramatically. It is rewarding to see clients take their initial steps in the SOS without assistive devices and gain confidence.
Response from the owner 14:22 25 Mar 25
Thank you, Gina! We're happy your Physical Therapists are loving the Solo-Step!
Kruti P.
16:14 23 Mar 25
Solo step has been amazing! My patients love using the system!
Response from the owner 14:22 25 Mar 25
Thank you for your review, Kruti! We appreciate you!
Ankur N.
15:23 23 Mar 25
Love the solo step rail. My patients are loving the secure harness & safety that comes with it. Very easy to install & coordinates with team.
Response from the owner 14:23 25 Mar 25
Let us know if you need anything, Ankur! Thanks for the review!
Karlee L.
14:56 23 Mar 25
Solo step has been a game changer for my physical therapy clinic! I’m new to using this device, but patients and staff love it. Definitely recommend for any fall risk patients!
Response from the owner 14:24 25 Mar 25
We're happy to help your fall risk patients! Thanks for the review!!
Matt G.
18:43 22 Mar 25
Our clients have consistently progressed and taken a big "step " forward with Solo-Step!
Response from the owner 21:03 22 Mar 25
Thank you, Matt! Let us know if you need anything else for your gait and balance programs!
J
16:49 22 Mar 25
Truly enjoy this product!
Response from the owner 21:04 22 Mar 25
Thanks for your review! If there’s anything you need for your overhead track system, let us know!
Bhakti C.
16:48 22 Mar 25
Our patients have really appreciated having the extra support when doing more challenging exercises. Helps us be unique and keep our PTs able monitor Patients better.
Response from the owner 21:04 22 Mar 25
Bhakti, thank you for your review of the Solo-Step track system! We appreciate it!
Anne V.
16:46 22 Mar 25
Love, love, love the solo step in my PT office! It adds a nice level of security when working with patients that are a high fall risk!
Response from the owner 21:05 22 Mar 25
We’re glad you love our ceiling mounted track system! Please let us know if there is anything else we can help you with!